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Health Safety Information

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The Ranch at Rock Creek is deeply committed to guest service and safety. We opened on June 1, 2020, following Montana’s second phase of reopening and have been able to maintain protocols to stay open safely since. Just after receiving our 8th consecutive Forbes Travel Guide Five-Star award, we received our Sharecare Health Security Verification™ with Forbes Travel Guide, an organization that prides itself on the highest safety and service standards.

We are booking guests on our website or directly with our reservations team at 1-877-786-1545, website live chat, or welcome@theranchatrockcreek.com. Please contact us for more information on revised lower maximum occupancy, secluded accommodations, and 40 included private activities.

We are currently making changes to ensure we are on the cutting edge of guest safety. Please see the frequently asked questions section below regarding our new policies and procedures.

Contact Us
or CALL 1-877-786-1545

FAQ for COVID-19 Procedures and Policy

  • How can I book my stay?
  • What is your cancellation policy?
  • How will we be assured enough space to socially distance from other guests?
  • Will I be asked to wear a mask while on The Ranch?
  • Is the Granite Spa open?
  • How are you ensuring accommodations are safe?
  • How can we do your all-inclusive activities while social distancing?
  • What protocols are being followed for safe dining?
  • How will housekeeping procedures ensure my accommodation is safe and sanitized?
  • How will my inclusive airport transfer take place while social distancing?
  • What precautions are you taking to ensure safety during horseback riding?
  • Are private buyouts available?

You can book on our website or through our reservations team at 1-877-480-2420 or welcome@theranchatrockcreek.com. You can also contact us on our live chat on this page.

Book Now

We have shifted to a very flexible cancelation plan for any guest impacted by COVID-19. Our general cancellation policy requires that cancellation notification occurs at least 61 days prior to your arrival date to receive refunded payment. A 10% fee of your total reservation amount will be non-refundable.

Please contact the Reservations team with any covid related concerns.

The Ranch’s accommodations and activities are scattered across our 6,600 acres. 17 of our 29 accommodations are located in separate buildings. Whether you prefer a hybrid glamping cabin on Rock Creek or a luxury house set into the hillside, you’ll find your home away from home at The Ranch.

Per CDC recommendation, masks are recommended for unvaccinated guests in all indoor spaces and outdoor areas where 6 feet of space cannot be maintained. Our vaccinated employees are not required to wear masks indoors or outdoors, but may choose to wear them if they are more comfortable doing so. Employees are required to wear masks in vehicles going off property, such as airport transfers and off-ranch excursions.

The Ranch has worked very hard to ensure that you have plenty of space to roam during your stay. Our safety procedures for activities, and reserved dining allow for social distancing from staff and other guests in most cases, but we can accommodate guests who would prefer to have staff wear masks in their presence. Please relay this request to your Ranch Ambassador during the pre-booking process.

The Granite Spa is open. Please view our treatment menu, which includes no touch treatments and in-room treatments for select accommodations. Please contact your Ranch Ambassador to make an appointment.

We ensure full sanitization services between room stays, including new COVID-19 protocols that have been part of our practice since reopening June 1, 2020. Our Sharecare Health Security Verification with Forbes Travel Guide is further proof that every precaution is maintained to keep guests and staff safe.

We have twice-daily turndown services. Guests may request reduced or no services during their stay.

Beverages are stocked in accommodations and snacks and periodicals can be requested.

We will continue to offer private activities, but space them out to ensure we can clean all the gear and sanitize it before every activity. Our Sharecare Health Security Verification with Forbes Travel Guide requires that we maintain every precaution to keep guests and staff safe.

Due to spacing of activity start times and sanitation of our extensive included equipment, each day we will include one guided activity and one nature-based activity. We have added 11 new guided or self-guided activities to ensure families will be able to explore further than ever before while creating space and time for proper sanitation and social distancing protocols for guided activities. For example, you might enjoy horseback riding in the morning and then sapphire mining, disc golf, hiking or Respite on Rock Creek in the afternoon.

We are asking families to stay together for all excursions to ensure groups can be adequately spaced.

We have staggered our start times for activities so that we can control the number of people in the Rod & Gun Club. Most fittings will be done at the site of the activity. We ask that you abide by start times for the safety of our staff and guests.

Please contact your Ranch Ambassador if you would like to request masks to be used during outdoor activities.

Our kitchen staff is trained in safe food handling techniques.

We are now requiring dinner reservations to ensure there is plenty of room to safely interact and plenty of time to sanitize spaces.

We also offer a number of outdoor dining options during the warmer months.

We have twice-daily housekeeping services, including turndown services. Guests can request reduced housekeeping services during their stay.

We will provide hand sanitizer and disinfecting products for guest use in each accommodation. Our Sharecare Health Security Verification with Forbes Travel Guide is further proof that every precaution is maintained to keep guests and staff safe.

Airport transfers are available and included from Missoula, Butte and Anaconda airports. A Ranch employee will greet guests at the airport and drive them to The Ranch. Masks will be worn by our staff members during transportation. Water and snacks are available for the drive.

Airport transfers from Bozeman and Helena are available at an additional $200 per vehicle, per way, for up to five guests.

All rides will be scheduled in 30-minute increments. Guests must arrive no later than 15 minutes after their scheduled time to ensure we can limit the amount of people at the barn.

We recommend that guests bring their own boots, hats and gloves if they have them as an extra sanitary measure. We further recommend boots with at least a one-inch heel.

Boots will be set out for guests based on their size on the daily. Guests riding more than once can either check their boots out for the duration of their stay or return them to be sanitized.

All guests must use the mounting deck to get on their horses. If they are unable to get onto their horse without assistance, they will not be permitted to go out on the riding activity.

A safety speech and steering instruction will be done prior to any guests mounting their horses. Once the guests are on their horses, their wrangler will show them the steering instructions again; encouraging guests to try themselves.

If a guest needs assistance that requires wranglers to go within six feet, guests may request that wranglers and guests put on their masks.

Returning back to the barn, guests must wait for wranglers’ assistance to dismount from the mounting deck.

We have have some limited availability to accommodate families and small groups looking to have The Ranch to themselves. Please see our private travel page for more information.

Guest Testimonial

“Words cannot describe our experience at the Ranch. It was awesome. When you can provide an overall experience like that during COVID, it says a lot about the professionalism of your staff and the overall direction being provided by management. When three teenagers say they will be taking their children/grandchildren to the Ranch someday, you have made quite an impression!! We will be back to experience the Ranch after COVID, although I am not sure how it could be any better!”

~ August 2020 Guest Survey Response

Message from the General Manager

In this unique season of unexpected changes, I have been reminded of aspects of The Ranch that remain unwavering. Our Ranch was homesteaded in 1893, and its early residents went through a lot of very challenging and unprecedented times. Yet, in spite of those things, they persevered season after season, year after year. We take pride in renewing that perseverance in difficult times, much in the same way.

We look forward to welcoming each of you back here – those that have stayed with us in the past, those who have reservations for this year, and those of you who have us on your bucket list.

Please stay safe and healthy, Jon

Respite on Rock Creek

Virtual Travel to The Ranch

“Those who contemplate the beauty of the earth find reserves of strength that will endure as long as life lasts.” ~Rachel Carson

Join us on Instagram for a daily video of mountain zen and for regular “Respite on Rock Creek” IGTV episodes. In this series, our dedicated staff shares their passion for nature, ranch life and culture. They provide quick tutorials for projects like at-home wine tastings, Dutch oven cooking, crafting seed bombs and horse mane and tail braiding. Scroll to the right to see episodes from our dedicated staff and read about Respite on Rock Creek on Forbes.com.