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Health Safety Information

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The Ranch at Rock Creek is deeply committed to guest service and safety. We opened on June 1, 2020, following Montana’s second phase of reopening and have been able to maintain protocols to stay open safely since. Just after receiving our 8th consecutive Forbes Travel Guide Five-Star award, we received our Sharecare Health Security Verification™ with Forbes Travel Guide, an organization that prides itself on the highest safety and service standards.

We are booking guests on our website or directly with our reservations team at 1-877-786-1545, website live chat, or welcome@theranchatrockcreek.com. Please contact us for more information on revised lower maximum occupancy, secluded accommodations, and 40 included private activities.

We are currently making changes to ensure we are on the cutting edge of guest safety. Please see the frequently asked questions section below regarding our new policies and procedures.

Contact Us
or CALL 1-877-786-1545

FAQ for COVID-19 Procedures and Policy

  • How can I book my stay?
  • What is your cancellation policy?
  • How will we be assured enough space to socially distance from other guests?
  • Will I be asked to wear a mask while on The Ranch?
  • Is the Granite Spa open?
  • How are you ensuring accommodations are safe?
  • How can we do your all-inclusive activities while social distancing?
  • What protocols are being followed for safe dining?
  • How will my dinner be served?
  • How will housekeeping procedures ensure my accommodation is safe and sanitized?
  • How will my inclusive airport transfer take place while social distancing?
  • What precautions are you taking to ensure safety during horseback riding?
  • Are private buyouts available?

You can book on our website or through our reservations team at 1-877-480-2420 or welcome@theranchatrockcreek.com. You can also contact us on our live chat on this page.

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We have shifted to a very flexible cancelation plan for any guest impacted by COVID-19.

Through May 16, 2021, we have moved our final deposit date from 60 days to 30 days prior to arrival and our nonrefundable policy to the same 30-day window to give guests more time to make the best choice for their families.

The Ranch’s accommodations and activities are scattered across our 6,600 acres. 17 of our 29 accommodations are located in separate buildings. Whether you prefer a hybrid glamping cabin on Rock Creek or a luxury house set into the hillside, you’ll find your home away from home at The Ranch.

Summer of 2020, we reduced our maximum guest count from 125 per night to just 75 per night during the summer to ensure we can space everyone out and keep the required distance for safe operation. After Labor Day 2020, our maximum guest count was further reduced to 50 people per night through May 16, 2021.

We require employees and customers to wear masks indoors and outdoors where a six-foot separation cannot be maintained. 

The Ranch has worked very hard to ensure that you have plenty of space to roam during your stay. Our safety procedures for activities, and reserved or in-room dining greatly reduce the instance that you will need to wear masks for the safety of your party, staff and other guests. Guests will not be asked to wear masks in dining areas. However, they will be asked to wear masks in public areas. We will provide patio seating for anyone preferring not to come inside and wear a mask.

Out on the trail or activity, once six feet of distance can be maintained, face masks will not be required. If a guest does need assistance that requires guides to go within six feet it is mandatory that guides and guests put on their masks.

The Granite Spa is open. Please view our treatment menu, which includes no touch treatments and in-room treatments for select accommodations at no extra charge. Please contact your Ranch Ambassador to make an appointment.

We are putting a 24-hour block between guests on every accommodation to ensure appropriate time to let the room rest and our team to fully sanitize the space until May 16, 2021. After May 16, we will ensure full sanitization services between room stays, including new COVID-19 protocols that have been part of our practice since reopening June 1, 2020.

We have twice-daily turndown services. Guests may request reduced or no services during their stay.

Beverages are stocked in accommodations and snacks and periodicals can be requested.

We will continue to offer private activities, but space them out to ensure we can clean all the gear and sanitize it before every activity.

Due to spacing of activity start times and sanitation of our extensive included equipment, each day we will include one guided activity and one nature-based activity. We have added 11 new guided or self-guided activities to ensure families will be able to explore further than ever before while creating space and time for proper sanitation and social distancing protocols for guided activities. For example, you might enjoy horseback riding in the morning and then sapphire mining, disc golf, hiking or Respite on Rock Creek in the afternoon.

We are asking families to stay together for all excursions to ensure groups can be adequately spaced.

We have staggered our start times for activities so that we can control the number of people in the Rod & Gun Club. Most fittings will be done at the site of the activity. We ask that you abide by start times for the safety of our staff and guests.

Guests will be asked to hike, bike or e-bike to activity locations rather than driving, so that we may follow social distancing procedures.

Guides and staff will wear masks during the moments when social distancing isn’t possible. We will ask guests to do the same in those rare instances. Out on the trail or activity, once six feet of distance can be maintained, face masks will not be required. If a guest does need assistance that requires guides to go within six feet it is mandatory that wranglers and guests put on their masks.

Our kitchen staff is trained in safe food handling techniques.

For guests eating in the main dining room, we are reducing the capacity of the venue to ensure plenty of space in between all guests and a lower head count ensures a limited number of people are dining at one time.

If you join us for reserved dining in the Granite Lodge, Pastoral Creekside Picnics or Buckle Barn lawn, your meal will be specially prepared for your party.

If not plated, meals will be served family style to avoid cross-contamination. Meals like our Black Pine Dinner have been served like this for years, and allow guests to choose a variety of dishes and go back for more of their favorites.

We have twice-daily housekeeping services, including turndown services. Guests can request reduced housekeeping services during their stay.

We will provide hand sanitizer and disinfecting products for guest use in each accommodation.

Airport transfers are available and included from Missoula, Butte and Anaconda airports. A Ranch employee will greet guests at the airport and drive them to The Ranch. Masks will be required during transportation. Water and snacks are available for the drive.

If guests prefer to drive themselves or do not wish to wear masks, a Ranch employee will greet guests at the airport and provide a complimentary private vehicle from Enterprise car rental agency for guests to transport themselves to The Ranch. They will be ushered to The Ranch with our driver leading the way. (Advanced notice required)

Starting May 26th, airport transfers from Bozeman and Helena will be available at an additional $200 per vehicle, per way for up to five guests.

In addition to wranglers wearing masks during the moments when social distancing isn’t possible, all rides will be scheduled in 30-minute increments. Guests must arrive no later than 15 minutes after their scheduled time to ensure we can limit the amount of people at the barn.

We recommend that guests bring their own boots, hats and gloves if they have them as an extra sanitary measure. We further recommend boots with at least a one-inch heel.

Boots will be set out for guests based on their size on the daily. Guests riding more than once can either check their boots out for the duration of their stay or return them to be sanitized.

All guests must use the mounting deck to get on their horses. If they are unable to get onto their horse without assistance, they will not be permitted to go out on the riding activity.

A safety speech and steering instruction will be done prior to any guests mounting their horses. Once the guests are on their horses, their wrangler will show them the steering instructions again; encouraging guests to try themselves.

Out on the trail, once six feet of distance can be maintained between horses, face masks will not be required. If a guest does need assistance that requires wranglers to go within six feet it is mandatory that wranglers and guests put on their masks.

Returning back to the barn, guests must wait for wranglers’ assistance to dismount from the mounting deck.

We have have some limited availability to accommodate families and small groups looking to have The Ranch to themselves. Please see our private travel page for more information.

Guest Testimonial

“Words cannot describe our experience at the Ranch. It was awesome. When you can provide an overall experience like that during COVID, it says a lot about the professionalism of your staff and the overall direction being provided by management. When three teenagers say they will be taking their children/grandchildren to the Ranch someday, you have made quite an impression!! We will be back to experience the Ranch after COVID, although I am not sure how it could be any better!”

~ August 2020 Guest Survey Response

Message from the General Manager

In this unique season of unexpected changes, I have been reminded of aspects of The Ranch that remain unwavering. Our Ranch was homesteaded in 1893, and its early residents went through a lot of very challenging and unprecedented times. Yet, in spite of those things, they persevered season after season, year after year. We take pride in renewing that perseverance in difficult times, much in the same way.

We look forward to welcoming each of you back here – those that have stayed with us in the past, those who have reservations for this year, and those of you who have us on your bucket list.

Please stay safe and healthy, Jon

Respite on Rock Creek

Virtual Travel to The Ranch

“Those who contemplate the beauty of the earth find reserves of strength that will endure as long as life lasts.” ~Rachel Carson

Join us on Instagram for a daily video of mountain zen and for regular “Respite on Rock Creek” IGTV episodes. In this series, our dedicated staff shares their passion for nature, ranch life and culture. They provide quick tutorials for projects like at-home wine tastings, Dutch oven cooking, crafting seed bombs and horse mane and tail braiding. Scroll to the right to see episodes from our dedicated staff and read about Respite on Rock Creek on Forbes.com.